A&W - Corporate Home Office
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About A&W - Corporate Home Office
A&W - Corporate Home Office is a local company in North Vancouver, BC. We offer local services, customer service, and general information. Call (604) 988-2141 or visit the website to schedule a service today. Conveniently located at 171 W Esplanade, North Vancouver, BC V7M 3K9.
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Average rating 2.6 based on 7 reviewsI went to the A&W at 32520 South Fraser Way in Abbotsford bc on March 28th 2025 at 10pm. I ordered a Teen burger & fries. When I got home I noticed the cheese was dried out on the corners and they were curling up but I was so hungry because I hadn't eaten all day that I ate it anyways. I went to bed after eating and throughout the night I had bad craps, diarrhea, nausea and was very lethargic. I slept for 30 hours before I felt normal again. I had gotten food poisoning! I emailed A&W's head office to let them know what happened so they could look into this matter so that it didn't happen to others and I never received an email back. That in my opinion is extremely bad customer service! I am sad to say (because I did enjoy their burgers). I will never go to another A&W restaurant again!!
"We switched our foil burger bags and other paperboard items over to a compostable waxed paper bag, further reducing our waste by 170,000 kilograms (375,000 lbs) and removing our demand for over 115,000 kilograms (254,000 lbs) of aluminum foil annually." This is not true because tin foil is also recyclable. The real reason you switched is to save money, period! Admit it. Also, I am lactose intolerant so you decision to stock only one type of cheese(also to save money at our expense) means that I can no longer order any of your products with cheese. Please bring back processed cheese as an option. By not doing so, you are discriminating against those of us who can't eat cheeder. One more thing, you need to offer more than one size beverage cups for takeout. Again, I believe you are only offering one size to save money. Prove me wrong. Thank you. I will continue to visit your establishments but I'm not 100% satisfied.
I have to tell you that I'm getting food that is not hot. I went to the A&W in Abbotsford 2040 Sumas Way I asked for a fresh hot made Teen burger when I got it it was not hot I had taken a few bites to see if it was hot in the center no it was not. I went up tp the counter a told the girl it was not hot she said the cook had cooked it fresh. I asked for my receipt after I ordered she could not get that right to I just noticed when I went to use the receipt for an app I have that gives me credit on things I buy she could not even do that right. I was there at 16:24:25. She gave me a cancelled transition slip. I'm literally pissed off. Why can't your staff get things right
A&W in Devon, AB, has totally incompetent staff and management, they got our order wrong, we asked for teen burgers without bacon, but got bacon anyway. My wife doesn’t eat bacon for religious reasons. We called them and had to negotiate with them, finally they offered a replacement meal, but since this was a takeout order we asked if we could get it another day, they agreed. Tonight we went to get our replacement meal, they got the burgers right, but forgot to give us the gravy for our fries!!! Like I said, incompetent people working there. Stay away from the Devon, Alberta location.
I have been going to the main & mountain store since it opened many years ago. I have been happy with the service for years until recently. Your head office used to come and do audits of the service and I have talked to many of them. The service and the food have been going down hill the last two years. I have been going during covid-19 and eating outside as a loyal customer. If I drive through I get prompt service but usually the wrong order or not cooked properly or missing items. Indoor service when available has been terrible. Wrong or missing items are the norm. I went today as I usually do to read the paper as I have my breakfast. I stood for eight minutes and was ignored. I asked if they had a paper very loudly and still two service people ignored me. The drive through was not that busy. I suggest you send a few secret shoppers to watch that store to confirm. I went last Sunday and met up with a few regulars and asked for the paper and was told they never get the Sunday paper. (again how many years have I been going there) Please contact me. I have several friends that feel the same should you need more confirmation.
I wish to lodge a complaint about the Spruce Grove, AB A&W. We stopped in today for a burger and sat at a booth where we were asked to sit. The floor beneath the table was covered with flattened fries, ketchup packages and a pickle. We didn't know where to put our feet. I complained to one of the attendants and was told they would come and clean it up but no one did the whole time we were there. On closer inspection, I noticed how filthy the entire floor was! It did not look like it had been washed this year! We were totally disgusted and wondered how filthy the kitchen was. The place was not busy at all so one of the 3 staff could certainly have washed the floor! We will not be eating at A&W again in Spruce Grove or Edmonton. You need to speak to the manager promptly as my next letter will be to the Board of Health.
We both got the new mama mushroom burger in Lloydminster Alberta and the cheese was over melted and the burger was very salty. It was hard to eat. The employee said the cook probably put too much salt on the burger. It was a turn off to me to ever order that burger again. I had that same burger in Saskatoon and it was to die for. I thoroughly enjoyed it then and is why I ordered it in Lloyminster.